Privacy Policy

1. Who We Are

This website is operated by Zhangshi (Jining) International Supply Chain Co., Ltd., using the ZSCNC brand for CNC tooling accessories, machine tool accessories, and export supply services.

Contact: shandong@zs-cnc.com | Tel / WhatsApp: +86 18254771877

2. Information We Collect

We may collect information in the following ways:

• Inquiry information: name, email address, company name, phone or WhatsApp number, product models, quantities, drawings, packaging requests, and message content that you choose to send to us.
• Business communication: records of emails, WhatsApp messages, quotations, order discussions, and after-sales communication.
• Website usage data: pages viewed, product pages opened, referring pages, approximate location, browser type, device type, interaction events, and other technical information collected through analytics tools.

3. How We Use Information

We use information to:

• Respond to product inquiries, quotation requests, and catalog requests.
• Confirm models, specifications, stock, OEM packaging, shipping details, and export documentation needs.
• Improve website content, product navigation, page performance, and inquiry experience.
• Protect website security, prevent abuse, and maintain business records where necessary.

4. Cookies, Analytics, and Similar Technologies

Our website uses cookies and similar technologies for website measurement and improvement. We use Google Analytics 4 and Microsoft Clarity to understand how visitors use the website and which pages or product categories need improvement.

Google Analytics may collect information such as page views, device and browser information, approximate location, referral source, and interaction events. Google explains how it uses information from sites and apps that use its services here: Google Privacy & Terms for partner sites.

Microsoft Clarity may collect usage information through behavioral metrics, heatmaps, and session replay so we can improve usability and product browsing. Microsoft provides additional privacy information here: Microsoft Privacy Statement.

Current analytics identifiers used by this website are Google Analytics 4 Measurement ID G-R2Q4J6DFN3 and Microsoft Clarity Project ID xc2ohi1jfd.

Non-essential analytics are loaded only after you accept analytics cookies. You can review or change your choice here:

5. Sharing Information

We do not sell personal information. We may share limited information with service providers that help us operate the website, analyze website performance, communicate with customers, arrange shipment, or process business documentation. These may include website hosting providers, analytics providers, email or messaging tools, logistics providers, and export-related service providers.

6. International Business and Data Transfers

We are based in Jining, Shandong, China and serve international buyers. Information may be processed in China and in other countries where our service providers operate. By contacting us or using this website, you understand that business communication and website analytics may involve cross-border processing.

7. Data Retention

We keep inquiry and business communication records for as long as needed to respond to requests, support quotation and order follow-up, maintain export records, resolve disputes, and comply with applicable business requirements. Analytics data is retained according to the settings and policies of the relevant analytics providers.

8. Your Choices

You may control cookies through your browser settings. You may also use available browser tools or extensions to limit analytics tracking. If you want us to update or delete inquiry information you previously sent to us, contact us at shandong@zs-cnc.com. Some business records may need to be retained where required for legitimate business, legal, or export compliance reasons.

9. Security

We use reasonable administrative and technical measures to protect inquiry information and business communication. No method of internet transmission or electronic storage is completely secure, so we cannot guarantee absolute security.

10. Updates to This Policy

We may update this Privacy Policy from time to time as our website, analytics tools, or business processes change. The latest version will be posted on this page with an updated date.